To ensure our hallmark excellence in customer service, we give you multifaceted access to our management staff to make sure yourevery and concernis are run on security need and concernis handled in a timely manner.
We don’t use phone answering services. Everyone on our management team knows how to contact you, and you can reach us anytime, day or night. We don’t subject you to a long phone menu or transfer you to someone who can only pass on information. We guarantee a response from a member of our staff within a reasonable time and at no inconvenience to you.
24-hour dispatch center handles all calls on security issues
Supervisor on duty 24/7
Email and fax channels to request attention to special issues regarding client/resident assets
Patrol Officers: Armed/Unarmed
Guard registration/instruction in powers of arrest and weapons of mass destruction
Chemical agent, baton, firearm certifications
Verbal judo/communication skills
Report writing skills
Crime-free multi-housing program (provided by police in participating cities)